Last updated: February 7, 2026
By accessing this website, we assume you accept these Terms and Conditions. Do not continue to use the CMimbela Cleaning LLC website if you do not agree with all of the terms and conditions stated on this page.
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These Terms and Conditions (“Terms”) apply to all cleaning services provided by CMimbela Cleaning LLC (“we”, “our”, “us”) to any client (“you”, “your”). By booking or receiving our services, you agree to these Terms.
1. Service Area and Type of Properties
We provide cleaning services in the following areas of Florida: Sarasota, Venice, Nokomis, North Port, Port Charlotte, Bradenton, Englewood, Longboat Key, Lakewood Ranch, Ellenton and Parrish.
We serve residential homes, apartments and small or regular-sized offices.
2. Scope of Services and Exclusions
Our cleaning services include general interior cleaning such as dusting, wiping surfaces, bathroom and kitchen cleaning, floor care and other tasks agreed at the time of booking.
For safety and practical reasons, we do not provide:
moving heavy furniture
exterior cleaning (outside windows, exterior walls, yards, etc.)
carpet cleaning with professional machines
handling of biohazardous, organic, medical or dangerous waste
If, upon arrival, we find conditions that were not described or are unsafe, extremely heavy or outside our normal scope, we reserve the right to refuse or stop the service and adjust the price or decline the job.
3. Estimates, Condition of the Property and Pricing
Any time estimates or price ranges given before the visit are based on the information you provide. Actual time and cost may change depending on the real size, condition and specific needs of the property.
Prices are based on:
the real size of the property
the level of dirt and buildup
the requested scope of work
If, on arrival, we see that the condition is significantly different from what was described, we may adjust the price. We will inform you of any change before continuing the service.
4. Recurring Services and Long Gaps Between Visits
For clients who book recurring services (for example monthly cleanings), our rates assume a regular cleaning schedule.
If a recurring client pauses service for an extended period (for example several months) and then requests cleaning again, the property may require extra work. In that case, we may charge an additional fee or a deep cleaning rate for the first visit after the break. We will inform you of the updated price before confirming the appointment.
5. Booking, Deposit and Payments
To reserve an appointment, a non-refundable deposit of 50% of the total service price is required at the time of booking. The booking deposit always equals 50% of the total quoted price for that service.
The remaining 50% of the total service price is due upon completion of the service on the same day.
We currently accept payment by Zelle, credit card, debit card, cash and check. Tips are always appreciated but never required.
6. Cancellations, Rescheduling and Lockout Fee
We kindly ask for at least 48 hours’ notice if you need to cancel or reschedule. At minimum, you must provide 24 hours’ notice before the scheduled start time.
If you cancel or reschedule with at least 24 hours’ notice, your 50% deposit can be applied to a new appointment date.
If you cancel with less than 24 hours’ notice, or if our team arrives and is unable to access the property at the scheduled time (lockout, no answer, wrong code, etc.), the 50% booking deposit (half of the total service price) will be kept as a cancellation or lockout fee.
No additional fee will be charged beyond the retained 50% deposit in these cases, unless we have specifically agreed otherwise in writing.
7. Access to the Property
Access details are agreed with you during the booking process. You are responsible for ensuring that our team can safely enter the property at the scheduled time (for example being present, providing a correct door code or leaving keys in the agreed place).
If we are unable to enter the property due to lack of access, this will be treated as a lockout and the 50% booking deposit (half of the total service price) will be kept as described above.
8. Time of Service and Results
Cleaning times given are estimates, not guarantees. The actual duration depends on many factors, including the size of the property, number of rooms, level of dirt, organization of items and specific tasks requested.
We do not guarantee removal of permanent stains, preexisting damage, heavy buildup or normal wear and tear. Some surfaces or materials may not return to “like new” condition even after professional cleaning.
9. Pets
We are happy to work in homes with pets as long as they are friendly and do not interrupt or endanger the work.
You are responsible for securing aggressive animals or any pet that may pose a risk to our staff. If a pet makes it unsafe or impossible to perform the service, we may stop the cleaning and treat the visit according to our cancellation and deposit rules.
10. Client Responsibilities and Valuables
You agree to:
provide accurate information about the size and condition of the property
secure or put away cash, jewelry, important documents and other valuables before our arrival
ensure safe and reasonable working conditions
Before our staff leaves, you have the right to walk through the property and verify that the service was completed and that everything appears in order. We strongly recommend that any concerns be raised at that time or as soon as possible after the service.
11. Damage, Preexisting Conditions and Valuables
We always aim to treat your home and belongings with care and respect. However, minor accidents can happen during cleaning. This section explains how we handle damage and valuables.
11.1 Preexisting damage and fragile items
We are not responsible for damage to items or surfaces that were already in poor condition before our visit. This includes, for example, objects that are cracked, loose, unstable, improperly installed or heavily worn (such as loose frames, unstable shelves, items on weak hooks, old blinds or fixtures, etc.).
If an area or item is especially fragile or important to you, you should inform us before the cleaning so we can avoid it or take extra care.
11.2 Client responsibility for valuables
You are responsible for securing cash, jewelry, important documents and other valuables before our team arrives. We strongly recommend that such items be stored in a safe place and not left in open or accessible areas during the cleaning.
11.3 Inspection at the end of the service
Before our staff leaves, you have the right to walk through the property and check that the service has been completed and that everything appears in order. If you see any issue with the cleaning or with your belongings, please let us know immediately so we can address it on the spot whenever possible.
11.4 Reporting damage or concerns
If you believe that damage occurred during our visit, or if you notice a problem after our team has left, you must notify us as soon as possible, preferably within 24 hours of the service.
We may ask you for information such as:
a description of what happened
photos or videos of the damage
the approximate value and age of the item
We will review each case individually and in good faith, and we will discuss with you the most reasonable solution under the circumstances.
11.5 Missing items and alleged loss
We take any concern about missing items very seriously. You should check your home before our staff leaves. Claims made long after the visit may be more difficult to investigate. For this reason, we expect all concerns about missing items to be reported as soon as they are noticed, preferably within 24 hours of the service.
We are not responsible for items reported missing days or weeks after the service, unless we are required to do otherwise by applicable law. We will, however, cooperate with you in reviewing any concern in good faith.
11.6 Limitation of liability
To the fullest extent permitted by Florida law, our liability for any proven damage caused directly by our services will be limited, at our choice, to one of the following:
repairing the damaged item or area, or
replacing the item with a similar item of reasonable value, or
issuing a credit or refund up to the amount you paid for the specific cleaning visit in question.
Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under applicable law, including liability for certain types of negligence or intentional wrongdoing as defined by Florida law.
12. Right to Refuse or Terminate Service
We reserve the right to refuse, stop or cancel service at any time if:
conditions are unsafe, unsanitary or extreme
there is harassment, abusive behavior or a threat to the safety of our staff
access is repeatedly denied
there are unpaid balances or financial concerns
In such cases, we will apply our cancellation and deposit rules as reasonably appropriate to the situation.
13. Changes to Prices and Terms
Prices and these Terms may change over time. We will always inform you of any change in your regular rate or in key policies before they affect a scheduled service. The version of the Terms in effect at the time of booking will apply to that specific appointment.
14. Governing Law
These Terms and any dispute arising out of our services are governed by the laws of the State of Florida. If any part of these Terms is found invalid or unenforceable, the rest will remain in effect.
15. Contact
For questions about these Terms, cancellations, changes or concerns about a service, you can contact us at:
CMimbela Cleaning LLC
Sarasota, Florida
Email: carolinamimbelam@gmail.com
Phone / WhatsApp: +1 (941) 245-9777